Privacy Policy

1.1.1 This Privacy Policy explains what personal information we collect from you, how we collect it, the purposes for which we use it, the legal bases for processing, and the parties with whom we may share it. We believe in transparency and want you to have a clear understanding of our data practices.

1.1.2 This policy applies to all users of our Platform and services, regardless of how you access or use them, including through our website, mobile applications, email communications, or any other means of interaction with WriteClarity.

1.1.3 By using our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you should not use our services.

1.1.4 This Privacy Policy should be read in conjunction with our Terms of Service and any other applicable policies or agreements. In the event of any conflict between this Privacy Policy and other policies, this Privacy Policy shall prevail with respect to privacy and data protection matters.

1.2.1 Contractual Necessity: We process personal information when it is necessary to perform our contract with you, including providing the services you have requested, processing payments, and delivering Work Product. Without this information, we cannot provide our services to you.

1.2.2 Legitimate Interests: We process personal information when it is necessary for our legitimate business interests, such as improving our services, preventing fraud, ensuring security, conducting analytics, and marketing our services, provided that such interests are not overridden by your fundamental rights and freedoms.

1.2.3 Legal Compliance: We process personal information when required to comply with legal obligations, such as tax laws, accounting requirements, responding to legal requests, and complying with court orders or regulatory requirements.

1.2.4 Consent: In certain circumstances, we process personal information based on your explicit consent, such as for marketing communications or certain types of cookies. You have the right to withdraw your consent at any time.

1.2.5 Vital Interests: In rare circumstances, we may process personal information to protect your vital interests or those of another person, such as in emergency situations requiring immediate action.

2.1.1 Account Registration Information: When you create an account, we collect your full name, email address, phone number, password, and any other information you choose to provide in your profile. This information is necessary to create and maintain your account, authenticate your identity, and communicate with you about your account and orders.

2.1.2 Order Information: When you place an order, we collect detailed information about your requirements, including the type of service requested, academic level, subject matter, deadline, page count, specific instructions, and any materials or documents you upload. This information is essential for understanding your needs and delivering appropriate services.

2.1.3 Payment Information: We collect billing information including your name, billing address, and payment method details. However, we do not store complete credit card numbers or sensitive payment information on our servers. Payment processing is handled by secure third-party payment processors who maintain PCI-DSS compliance.

2.1.4 Communication Records: We collect and maintain records of all communications between you and WriteClarity, including emails, chat messages, support tickets, phone calls (with your consent), and any other correspondence. These records help us provide better customer service and resolve any issues that may arise.

2.1.5 Feedback and Survey Responses: If you participate in surveys, provide feedback, or submit reviews, we collect the information you provide. This helps us improve our services and understand customer satisfaction levels.

2.2.1 Device and Technical Information: We automatically collect information about the device you use to access our Platform, including device type, operating system, browser type and version, screen resolution, IP address, unique device identifiers, and mobile network information. This information helps us optimize our Platform for different devices and browsers.

2.2.2 Usage Information: We collect information about how you use our Platform, including pages visited, time spent on pages, links clicked, search queries, features used, and navigation paths. This usage data helps us understand user behavior and improve our Platform's functionality and user experience.

2.2.3 Location Information: We may collect general location information based on your IP address to provide localized services, prevent fraud, and comply with legal requirements. We do not collect precise geolocation data unless you explicitly grant permission through your device settings.

2.2.4 Log Files: Our servers automatically record log files containing information about every request made to our Platform, including IP addresses, browser types, referring/exit pages, date/time stamps, and clickstream data. These logs are used for security, troubleshooting, and analytics purposes.

2.3.1 Payment Processors: We receive transaction information from payment processors such as PayPal, including transaction IDs, payment status, and verification data. This information is necessary for processing payments and preventing fraud.

2.3.2 Social Media Platforms: If you choose to connect your account with social media platforms or use social login features, we may receive information from those platforms in accordance with their privacy policies and your privacy settings.

2.3.3 Analytics Providers: We use third-party analytics services such as Google Analytics to understand how users interact with our Platform. These services may provide us with aggregated and anonymized data about user behavior and demographics.

2.3.4 Fraud Prevention Services: We may receive information from fraud prevention and security services to help us identify and prevent fraudulent activities, protect our Platform, and ensure the security of our users.

3.1.1 Order Processing and Fulfillment: We use your information to process orders, assign qualified writers, coordinate service delivery, monitor progress, ensure quality standards are met, and deliver completed Work Product to you in accordance with your specifications and deadlines.

3.1.2 Account Management: We use your information to create and maintain your account, authenticate your identity, manage your profile and preferences, track your order history, and provide you with access to our Platform and services.

3.1.3 Payment Processing: We use your payment information to process transactions, issue invoices, handle refunds, prevent payment fraud, and maintain financial records in compliance with accounting and tax requirements.

3.1.4 Customer Support: We use your information to respond to your inquiries, resolve issues, provide technical support, handle complaints, and ensure your satisfaction with our services. Communication records help us provide consistent and effective support.

3.2.1 Transactional Communications: We send you essential communications related to your orders, account, and use of our services, including order confirmations, status updates, delivery notifications, payment receipts, and important service announcements. These communications are necessary for service delivery and cannot be opted out of.

3.2.2 Marketing Communications: With your consent or where permitted by law, we may send you promotional emails, newsletters, special offers, and information about new services or features. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences.

3.2.3 Surveys and Feedback Requests: We may contact you to request feedback about your experience, invite you to participate in surveys, or ask for reviews. Your participation is voluntary and helps us improve our services.

3.3.1 Usage Analytics: We analyze usage patterns, feature adoption, navigation paths, and user interactions to understand how our Platform is used and identify areas for improvement. This helps us optimize the user experience and develop features that meet user needs.

3.3.2 Performance Monitoring: We monitor Platform performance, including page load times, error rates, and system stability, to ensure optimal performance and quickly identify and resolve technical issues.

3.3.3 A/B Testing: We may conduct A/B tests and experiments to evaluate different features, designs, or functionalities and determine which versions provide the best user experience.

3.4.1 Fraud Detection and Prevention: We analyze transaction patterns, account activities, and other indicators to identify and prevent fraudulent orders, payment fraud, account takeovers, and other malicious activities.

3.4.2 Security Monitoring: We monitor our systems for security threats, unauthorized access attempts, and suspicious activities to protect our Platform and user data from cyber attacks and security breaches.

3.4.3 Identity Verification: We may use your information to verify your identity, authenticate account access, and ensure that only authorized users can access accounts and place orders.

4.1.1 Payment Processors: We share payment information with secure payment processors such as PayPal to process transactions, handle refunds, and prevent payment fraud. These processors maintain PCI-DSS compliance and have their own privacy policies governing their use of your information.

4.1.2 Writers and Service Providers: We share order information and requirements with qualified writers and service providers who perform the actual work on your orders. These individuals are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than completing your order.

4.1.3 Technology Service Providers: We share information with providers of hosting services, cloud storage, email delivery, customer support tools, analytics platforms, and other technology services that support our Platform operations.

4.1.4 Professional Advisors: We may share information with lawyers, accountants, auditors, and other professional advisors who provide services to WriteClarity and are bound by confidentiality obligations.

4.2.1 Legal Compliance: We may disclose information to comply with applicable laws, regulations, legal processes, or governmental requests, including responding to court orders, subpoenas, search warrants, and other legal demands.

4.2.2 Protection of Rights: We may disclose information to enforce our Terms of Service, protect our intellectual property rights, investigate potential violations, and defend against legal claims or disputes.

4.2.3 Safety and Security: We may disclose information when we believe it is necessary to protect the safety, security, or rights of WriteClarity, our users, or the public, including preventing fraud, abuse, or illegal activities.

5.1.1 Encryption: We use industry-standard encryption protocols (SSL/TLS) to protect data transmitted between your device and our servers. Sensitive information stored in our databases is encrypted at rest using strong encryption algorithms.

5.1.2 Access Controls: We implement strict access controls to limit access to personal information to only those employees, contractors, and service providers who need access to perform their job functions. All personnel with access to personal information are bound by confidentiality obligations.

5.1.3 Security Monitoring: We continuously monitor our systems for security threats, vulnerabilities, and suspicious activities. We employ intrusion detection systems, firewalls, and other security technologies to protect against unauthorized access.

5.1.4 Regular Security Assessments: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses in our systems and processes.

6.1.1 Essential Cookies: These cookies are necessary for the Platform to function properly and cannot be disabled. They enable core functionality such as security, authentication, and session management.

6.1.2 Performance Cookies: These cookies collect information about how you use our Platform, such as which pages you visit and any errors you encounter. This information is aggregated and used to improve Platform performance.

6.1.3 Functionality Cookies: These cookies remember your preferences and choices to provide a more personalized experience, such as language preferences and display settings.

6.1.4 Marketing Cookies: These cookies track your browsing activity to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. You can opt out of marketing cookies through your browser settings or our cookie consent tool.

7.1.1 Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information in a commonly used format.

7.1.2 Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information we hold about you.

7.1.3 Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

7.1.4 Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

7.1.5 Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

7.1.6 Right to Object: You have the right to object to our processing of your personal information for certain purposes, including direct marketing.